wintime is committed to protecting the personal data of every Filipino player on our platform. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and what rights you have under Philippine law.
All data transmitted between your device and wintime is encrypted using industry-standard SSL/TLS protocols. Your credentials and payment details are never sent in plain text.
wintime will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the wintime platform.
wintime adheres fully to the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and operates in cooperation with the National Privacy Commission where applicable.
wintime collects only the data necessary to operate, verify, and improve the platform. We do not request information that is not needed for account management or regulatory compliance.
Philippine players have the right to access, correct, and request deletion of their personal data held by wintime, subject to regulatory retention requirements under PAGCOR and RA 10173.
wintime marketing communications are entirely opt-out. You can unsubscribe from all promotional emails and SMS messages at any time from within your wintime account settings.
This Privacy Policy ("Policy") describes how wintime ("wintime," "we," "us," "our") collects, processes, stores, and discloses personal data relating to individuals ("you," "Player," "User") who access or use the wintime platform available at wintime.lat, including all associated games, payment services, promotional features, and customer support functions (collectively, the "Service").
wintime is committed to protecting the privacy and personal data of all users, particularly Filipino players whose data is governed by the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations. By registering for and using a wintime account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with the wintime Terms & Conditions, which govern your overall use of the Service. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 and other applicable privacy legislation, wintime is the Data Controller responsible for the personal data collected through the wintime platform. As Data Controller, wintime determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out in compliance with applicable law.
wintime has designated a Data Protection Officer (DPO) responsible for overseeing compliance with data privacy obligations. Players may contact the wintime DPO with privacy-related inquiries or complaints at the contact address set out in Section 14 of this Policy. wintime takes its obligations as Data Controller seriously and has implemented appropriate technical and organisational measures to safeguard the personal data of all players.
wintime collects the following categories of personal data in connection with the operation of the Service:
When you create a wintime account, we collect: your full legal name (as it appears on your Philippine government-issued identification), date of birth, Philippine mobile number, email address (if provided), and the username and password you create. This data is required to establish and manage your account.
As required under PAGCOR regulations and anti-money laundering (AML) laws applicable in the Philippines, wintime collects copies of government-issued identity documents for KYC verification purposes. Accepted documents include the PhilSys National ID, Philippine Passport, Driver's License, and UMID. wintime may also collect a facial photograph or selfie-with-ID for liveness verification purposes where required.
wintime collects data relating to your financial transactions on the platform, including: deposit amounts and dates, payment method identifiers (e.g., GCash registered mobile number, bank account number last four digits), withdrawal requests and processing records, and account balance history. wintime does not store full credit or debit card numbers and does not process card-based payments directly.
wintime records your gaming activity on the platform, including: games played, wager amounts, game outcomes, session durations, and bonus usage history. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention purposes.
When you access the wintime platform, our systems automatically collect certain technical data, including: IP address, device type and operating system, browser type and version, referring URL, session timestamps, and general geographic location derived from IP address. This data is used for security monitoring, fraud prevention, and platform optimisation.
wintime retains records of communications between you and the wintime customer support team, including live chat transcripts, email correspondence, and records of any formal complaints or disputes. This data is retained for quality assurance, regulatory compliance, and dispute resolution purposes.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, date of birth, mobile number | Account creation, KYC, age verification |
| Government ID | PhilSys, Passport, UMID, Driver's License | PAGCOR KYC compliance, fraud prevention |
| Financial | Deposit/withdrawal records, payment method IDs | Payment processing, AML compliance |
| Gaming | Bets placed, games played, session lengths | Account management, responsible gaming |
| Technical | IP address, device type, browser | Security, fraud detection, optimisation |
| Communications | Chat transcripts, email correspondence | Support, dispute resolution, compliance |
wintime processes personal data for the following purposes:
wintime processes your personal data under the following legal bases as recognised under the Data Privacy Act of 2012:
wintime does not sell, rent, or trade your personal data to third parties for commercial purposes. wintime may share your personal data with the following categories of recipients only as necessary to operate the Service or to comply with legal obligations:
wintime uses cookies and similar tracking technologies on the wintime platform to provide and improve the Service. A cookie is a small text file stored on your device by your browser at the instruction of a website. wintime uses the following categories of cookies:
You may control cookie preferences through your browser settings. However, disabling strictly necessary cookies will significantly impair or prevent use of the wintime platform. wintime does not use third-party advertising cookies or cross-site tracking cookies.
wintime retains personal data only for as long as necessary for the purposes for which it was collected, subject to mandatory minimum retention periods imposed by applicable Philippine law:
At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with wintime's data destruction procedures.
wintime implements comprehensive technical and organisational security measures to protect the personal data of all players against unauthorised access, disclosure, alteration, or destruction. These measures include:
Under the Data Privacy Act of 2012, Philippine players have the following rights in relation to their personal data held by wintime:
You may request a copy of the personal data wintime holds about you, along with information about how it is processed, the legal basis for processing, and who it has been shared with.
You may request correction of any inaccurate or incomplete personal data wintime holds about you. Some data changes (e.g., registered mobile number) require identity verification before they can be processed.
You may request deletion of your personal data. Note that wintime is legally required to retain certain data (KYC, financial records) for statutory minimum periods — these cannot be deleted on request.
You may object to processing based on wintime's legitimate interests, including direct marketing. An objection to marketing will be actioned immediately. Objections to other processing will be assessed on a case-by-case basis.
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
If you believe wintime has processed your data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint process.
To exercise any of the above rights, please contact the wintime Data Protection Officer using the contact details in Section 14. wintime will respond to data subject requests within thirty (30) calendar days of receipt, as required by the DPA's Implementing Rules and Regulations. Identity verification will be required before any request can be processed.
The wintime platform is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR requirements governing real-money online gaming in the Philippines. wintime does not knowingly collect personal data from individuals under 21 years of age.
If wintime discovers or is notified that personal data has been collected from a user who is under 21 years of age, wintime will: (a) immediately suspend the relevant account; (b) delete all personal data associated with the account to the extent not required to be retained for regulatory compliance purposes; and (c) report the matter to PAGCOR in accordance with wintime's regulatory obligations.
If you are a parent or guardian and believe that your child under 21 years has created a wintime account, please contact wintime support immediately using the contact details in Section 14 of this Policy.
In the course of operating the wintime Service, personal data may be transferred to and processed in jurisdictions outside the Republic of the Philippines — for example, where game content providers, payment processors, or technical infrastructure providers operate their servers in other countries.
Where such transfers occur, wintime ensures that appropriate safeguards are in place in accordance with the requirements of the Data Privacy Act of 2012, including contractual provisions that require recipient organisations to maintain data protection standards equivalent to those applicable in the Philippines. wintime will not transfer personal data to jurisdictions that do not provide an adequate level of data protection unless appropriate contractual protections are in place.
wintime reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the scope of the wintime Service. The most current version of this Policy is always available at wintime.lat/privacy-policy, with the effective date indicated at the top of the document.
When material changes are made to this Policy, wintime will notify registered players via their registered contact details and/or through a prominent notice on the wintime platform. Changes will take effect fourteen (14) calendar days after notification unless the change is required immediately by law or regulatory directive, in which case it takes effect upon publication.
Your continued use of the wintime platform after the effective date of any updated Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not accept any material change to this Policy, you may request account closure and the return of any remaining balance in your account.
For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by wintime, please contact the wintime Data Protection Officer through the following channels:
For complaints that cannot be resolved directly with wintime, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines through the NPC's official channels. wintime cooperates fully with NPC investigations and will provide all information requested by the NPC in connection with any lawful inquiry.
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